Customer Care

Shipping & Returns

We want every ALISS piece to arrive beautifully and fit your moment perfectly. Here is everything you need to know about delivery, returns and getting in touch.

Shipping

Carefully packed, straight to you.

We currently deliver throughout the United Kingdom, including Northern Ireland, using Royal Mail Tracked.

Standard Delivery

Royal Mail Tracked 48

£3.95

FREE on orders over £50

  • —Dispatched within 1–2 working days.
  • —You'll receive tracking details as soon as your order is on its way.

Express Delivery

Royal Mail Tracked 24

Need your order sooner? For an additional £5.95, we offer Royal Mail Tracked 24.

  • —To qualify for Express Delivery, please place your order by 11:00am (Monday–Friday).
  • —Orders placed after this time will be dispatched on the next working day.
  • —Please note that Royal Mail Tracked 24 has a next working day delivery aim but is not a guaranteed next-day service.

International Delivery

At the moment, we only offer standard delivery within the UK.

If you're ordering from outside the UK, please get in touch before placing your order. We'll always do our best to help where possible, but we're unable to offer international shipping as a standard service at this time.

Returns

We hope you'll love your ALISS piece.

As our headbands are worn directly against the hair and scalp, we can only accept returns where items are unworn, in their original packaging, and in a clean, resaleable condition.

Unfortunately, we cannot accept returns for pieces that show signs of wear, use or damage.

If there's an issue with your order, please get in touch and we'll be happy to help.

Questions

We're here to help.

  • —For delivery updates, returns or anything else, email us at hello@shopaliss.com.
  • —We aim to respond to every enquiry within 24 hours on business days.
  • —Please include your order number so we can assist you quickly.